Accommodating Requests for Accessible Services

What do you do when a patron requests a service that you don’t even offer yet?

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What do you do when a patron requests a service, like sign language interpretation, on a date that your organization doesn’t typically offer it?… or that you don’t even offer yet?… or that’s not covered by your current budget?

Learn what’s legally expected of your organization, as well as tips on customer service and best practices that can help you navigate conversations and establish common goals with your audience. Guest speaker Betty Siegel will share how the John F. Kennedy Center in for the Performing Arts in Washington, D.C. has evolved a model that honors hundreds of requests for services a year. Connect with local resources and colleagues you can turn to when you receive requests you’re unsure of how to address.


  • Betty Siegel
  • Joe Russo